RETURN POLICY

If your item arrived damaged, was shipped incorrectly, or is missing

We handle these cases immediately — no waiting for return windows or condition checks.

  • We issue full refunds for damaged items, incorrect products, or fulfillment errors.
  • We cover all return shipping costs in these situations.
  • You must contact us first at cs@wanderartday.com before sending anything back. We’ll provide specific instructions and a return address.

Before you cancel an order

Cancellation is only possible before the order ships or enters production.

  • We approve cancellations on a case-by-case basis — you’ll receive confirmation via email if approved.
  • If approved, we issue a full refund directly to your original payment method.
  • Once shipped, cancellation is no longer available. You’ll need to initiate a return instead.

For standard returns (unused, undamaged items)

You have 14 days from receiving your order to request a return.

  • Items must be unused, in original condition, and include all original packaging.
  • You must provide proof of purchase — either your order confirmation email or receipt.
  • Contact us first at cs@wanderartday.com. We’ll confirm eligibility and send return instructions and the correct address.
  • We charge no restocking fees on approved returns.

When your refund will appear in your account

We process refunds within 7 days after approving your return — but only after we’ve received and inspected the item.

The refund goes to your original payment method. How quickly it appears depends on your payment provider or financial institution — not on us.

If your refund hasn’t appeared after that time:

  • Check your bank or payment account records.
  • Contact your credit card provider or bank directly about pending transactions.
  • Only then, reach out to us at cs@wanderartday.com.

Who pays for return shipping

You cover return shipping unless the issue is ours — like damage, wrong item, or fulfillment error.

In those cases, we reimburse or prepay return shipping. For all other returns, the cost is yours — including customs or duties if applicable.

Next steps: start now

Email cs@wanderartday.com — include your order number — and we’ll reply within 24 business hours. We’ll confirm next steps, verify eligibility, and send exact return instructions and address.